Refund Policy
Refund eligibility, cancellation terms, and processing details for Service Aspenpath ledger services.
Last updated: 1 January 2025
Overview
This policy covers refunds and cancellations for printed ledger binding, review sessions, and archive refresh services provided by Service Aspenpath Co., Ltd.
Deposit and cancellation before printing
Before layout proof approval: Full refund of any deposit paid if you cancel before approving the layout proof.
After layout proof approval, before printing begins: 50% of the deposit is refundable. The remaining 50% covers layout preparation work already completed.
After printing begins: No refund available. The volume will be held for collection for 30 days.
Ledger review sessions
More than 48 hours before appointment: Full refund or free rescheduling.
Less than 48 hours before appointment: 50% refund or one free reschedule within 30 days.
No-show: No refund. A new session must be booked at full price.
Archive refresh
Same terms as ledger binding apply. If you cancel after we have begun formatting the continuation section, the deposit is non-refundable.
Non-refundable items
- Rush binding surcharge (once rush processing has started)
- Courier delivery fees (if dispatch has occurred)
- Custom materials ordered specifically for your commission (leather covers, slipcases)
- Work already completed on layout proofs beyond the included revision round
Defective binding
If you receive a volume with binding defects (loose pages, misaligned spine label, printing errors originating from our process), contact us within 14 days of collection. We will rebind at no charge or provide a full refund if rebinding is not possible.
Defects caused by improper storage after collection are not covered.
Refund process
- Email hello@service-aspenpath.click with your name, service date, and reason for refund request
- We respond within 3 business days with a decision
- Approved refunds are processed by bank transfer within 10 business days
- Refunds are issued to the original payment account only
Rescheduling
Review sessions may be rescheduled once at no charge if requested more than 48 hours in advance. Ledger collection dates are flexible — contact us to arrange a later pickup.
Disputes
If you disagree with a refund decision, contact us to discuss. Unresolved disputes are subject to the governing law provisions in our Terms of Service.
Contact
Service Aspenpath Co., Ltd. Office 12, 67 Test-daero, Seocho-gu, Seoul 00000 Email: hello@service-aspenpath.click Phone: +82 2 0000 3253